Return & Exchange Policy
We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide privacy policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by Botella flaske to enable our online visitors to be fully informed of our privacy policies. By using and shopping from www.botellaflaske.com, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.
Product(s) can be exchanged/returned to our Warehouse within the 14 days from the date of delivery. Please note that the product must be unused, all tags must be intact, packing should be in its original condition with invoice attached. Products bought on sale are NOT eligible for exchange. Colors of the actual item may slightly vary due to photographic lighting sources, or your monitor settings therefore products are not eligible for exchange for this particular reason.
Local Orders (Within Pakistan)
Product size of full priced items can be exchanged (if stock is available) by sending the product back to our WH via a local courier service within 14 days from the delivery date. In this case the return courier charge will not be borne by Botella flaske.
Exchange for another item is applicable for full priced products only by sending the product back to our WH via a local courier service within 14 days from the delivery date. In this case any additional cost on top of the item and the courier charges will have to be paid by the customer.
We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. Marketing opt-in and opt-out provision.
We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide privacy policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by Botella flaske to enable our online visitors to be fully informed of our privacy policies. By using and shopping from www.botellaflaske.com, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.
We do not offer any courier service compensation if the customer send the item back unless requested by our representative.
The current exchange rate will be applied on the refund of the items returned/exchanged.
If the item that is being returned happens to go on sale then the compensation will be determined based on the current discounted price rather than the original purchase price.
Please note that once your returned product is assessed by the relevant team, you will be offered an exchange/store credit (e-currency – which is only applicable ONLINE). subject to availability.
Refund
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or defected. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit (usable on the website ONLY) shall be issued against the refused parcel once it has been received back at our Warehouse.
In case of out of stock articles, a partial refund (for paid orders) will be credited back to your account (if requested) after the remaining order is shipped and if the entire paid order is cancelled then the refund will be processed within approximately two weeks’ time.