Return & Exchange Policy
Product(s) can be exchanged/returned to our Warehouse within the 14 days from the date of delivery. Please note that the product must be unused, all tags must be intact, packing should be in its original condition with invoice attached. Products bought on sale are NOT eligible for exchange. Colors of the actual item may slightly vary due to photographic lighting sources, or your monitor settings therefore products are not eligible for exchange for this particular reason.
LOCAL ORDERS (WITHIN PAKISTAN)
Product size of full priced items can be exchanged (if stock is available) by sending the product back to our WH via a local courier service within 14 days from the delivery date. In this case the return courier charge will not be borne by Botella flaske
Exchange for another item is applicable for full priced products only by sending the product back to our WH via a local courier service within 14 days from the delivery date. In this case any additional cost on top of the item and the courier charges will have to be paid by the customer.
We offer free pick up services for items if a wrong product or defected item was delivered. Claim period for these issues is 14 days from the date of delivery. Please note that the replacement process time for pickup and delivery can take up to 3 weeks’ time depending upon the availability of the item.
- We do not offer any courier service compensation if the customer send the item back unless requested by our representative.
- The current exchange rate will be applied on the refund of the items returned/exchanged.
- If the item that is being returned happens to go on sale then the compensation will be determined based on the current discounted price rather than the original purchase price.
- Please note that once your returned product is assessed by the relevant team, you will be offered an exchange/store credit (e-currency – which is only applicable ONLINE). subject to availability.
Refund
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or defected. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit (usable on the website ONLY) shall be issued against the refused parcel once it has been received back at our Warehouse.
In case of out of stock articles, a partial refund (for paid orders) will be credited back to your account (if requested) after the remaining order is shipped and if the entire paid order is cancelled then the refund will be processed within approximately two weeks’ time.
